Back to job search

Support & Operations Analyst

  • Location:

    London, United Kingdom

  • Job type:


  • Salary:

    Competitive Salary

  • Job ref:


  • Expiry date:


Support & Operations Analyst


Reporting to the Head of Support & Operations, the Support & Operations Analyst is a critical role which has responsibility for supporting, managing and maintaining client environments.


Please note this role requires you to work from the office in London when it is safe to do so, for at least part of the week, as well as have the on call phone for any out of hours activity (which is uncommon but possible) for at least part of the week.


The main points I am looking at on the CV or profile is:

  • Strong and extensive AWS experience
  • Linux - REDHAT/Centros
  • Kibana/Grafana/Prometheus experience


Please make sure your profile or CV mentions this.


Key Duties

  • Provide a professional support service to clients internationally
  • Provide resources to resolve issues in a reasonable timeframe
  • Meet and exceed SLA requirements as defined in customer contracts
  • Provide a mechanism to manage the support process
  • Pro-active monitoring and problem resolution


Further information on typical day to day duties are detailed below:


  • Maintain operational status of all copies of the primary client Project Environments as far as is possible. This will include maintenance and support within these Environments of both (virtual) servers and client applications.
  • Ensure that client Project Environments reach an internal availability goal of 99% uptime.
  • Maintain accurate up-to-date records regarding these Environments at all times.
  • Troubleshoot Environments where required.


Key requirements and experience:

We are looking for a confident and professional person who is experienced in operations and support, ready to learn more and progress their career. You will need to have high attention to detail, be self motivated and also meet the below requirements:


  • Experience with AWS is essential
  • Linux experience
  • Ability to manage own time and a changing workload 
  • Co-operative approach working with team members and other departments 
  • Working knowledge of networks and network infrastructure 
  • Prior experience of supporting and managing a complex software environment is essential (preferably gained in a high availability environment). 
  • Highly self-motivated individual with an eye for detail. 


Why apply?

This position will transform over time, giving the opportunity for amazing training and professional development.

You will also be working in a fantastic family-like environment within a wider strong and stable financial services giant.

The company treat their staff with such trust and autonomy that it is a wonderful working environment.

Also a great annual salary and benefits package can be revealed upon application


How to Apply

Please contact Meg Easterbrook via LinkedIn or clicking ‘Apply Now

Get in touch

The Crucial Group
Crucial, Bishopstone, 36 Crescent Road, Worthing, West Sussex, BN11 1RL

Tel.: 01273 060 025

Tel.: 01273 060 025